What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)

Excellent

4.85/5 calculated from 1021 reviews submitted in the last 12 months

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Showing reviews 1-9 of 5701

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Chynna Gray (United Kingdom) -
Golden Route, May 2018

Excellent

We felt confident on our self-guided tour thanks to all the information provided by Inside Japan. The trip...

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Sheila Bering (United States) -
Independent Travel, May 2018

Excellent

Staff was helpful and thorough throughout the process. It was our first trip and the information provided...

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Vesma Sutherland (Australia) -
Independent Travel, Apr 2018

Excellent

Well planned, diverse experiences, great accommodation, reliable transport arrangements

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Stuart Cowley (United Kingdom) -
Best of Japan, Apr 2018

Excellent

The booklets and travel advice made everything easy. We found it a very stress free holiday as it...

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Andrea Marks (United States) -
Independent Travel, May 2018

Excellent

Very much appreciated the personalized service that Van Milton provided from our very first phone call. ...

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Lindsay Flower (United Kingdom) -
Independent Travel, May 2018

Excellent

Fab throughout

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Andrew Leaper (United Kingdom) -
Independent Travel, May 2018

Poor

Poorly thought through itinerary. Sloppy administration. Unnecessary and thoughtless costs.

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Fiona Goldmark (United Kingdom) -
Independent Travel, May 2018

Excellent

great service - very efficient. very obvious on the ground knowledge which helped in the planning of the...

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Camilla Haw (United Kingdom) -
Independent Travel, Apr 2018

Excellent

Really good. I was very very happy with our travel consultant.

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