What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)

Excellent

4.85/5 calculated from 792 reviews submitted in the last 12 months

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Ethan Tsai (United States) -
Independent Travel, Jun 2016

Excellent

Our travel group received the best possible service at all times! It was very easy to travel to...

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Lorraine Coen (United Kingdom) -
Independent Travel, Jul 2016

Excellent

they coved every detail

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John Hodgson (United Kingdom) -
Pilgrim's Paths, Jul 2016

Excellent

These were extremey elaborate arrangements that ran very smoothly

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Christopher Bullock (United Kingdom) -
Gastronomic Adventure, Jul 2016

Excellent

There was a mis-communication regarding one of the events. They were brilliant at rectifying the mistake and compensating...

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Andrew Brady (United Kingdom) -
Best of Japan, Jun 2016

Good

well laid out. Information in the booklets was generally accurate and helpful.

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Rosalie Spirito (United States) -
Independent Travel, Jul 2016

Excellent

Exceptional service

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Eman Khalifa (United Kingdom) -
Independent Travel, Jul 2016

Excellent

Very well organised, included very useful information (felt like a travel guide was with me all the way)

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Rachel Owens (New Zealand) -
Best of Japan, Jul 2016

Excellent

We thought the trip was very well planned. It was easy to get around with the instructions...

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Paul Birchall (United Kingdom) -
Independent Travel, Jun 2016

Excellent

Wonderful service from start to finish. We didn't really know what we were looking for but the advice...

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