What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)

Excellent

4.85/5 calculated from 689 reviews submitted in the last 12 months

Search Reviews

Showing reviews 10-18 of 3155

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Frances Fourie (South Africa) -
InsideJapan's Manga & Anime, Jun 2015

Excellent

We received outstanding service throughout the whole planning process as well as on the tour. We are extremely...

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Matthew Craske (United States) -
Independent Travel, May 2015

Excellent

Everything went smoothly and very well organized. All of the tour guides were great.

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Louise Way (United Kingdom) -
Independent Travel, Jun 2015

Good

A lot of interesting activities were planned and we had a lot of fun in Japan. The transport...

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Elaine Robertson (United Kingdom) -
Independent Travel, Jun 2015

Excellent

I felt that you listened to what I was after and were able to plan a trip which...

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Leanne Nieters (United States) -
Independent Travel, Jun 2015

Excellent

Our trip progressed seamlessly from start to finish. This was my first time using a travel company...

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Simone Stuart-cole (United Kingdom) -
Independent Travel, Jun 2015

Excellent

The service we received from all the staff at IJT was excellent, we really couldnt have asked for...

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Lauren Zausmer (United Kingdom) -
Japan Unmasked, Jun 2015

Excellent

great tour.

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Sylvia Vanderspek (United States) -
HYPERJAPAN's J-Pop & Go! , Jun 2015

Excellent

Mark our tour guide took care of everything which was wonderful since I would normally be worrying about...

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Sylvia Vanderspek (United States) -
HYPERJAPAN's J-Pop & Go! , Jun 2015

Excellent

Mark our tour guide took care of everything which was wonderful since I would normally be worrying about...

Read more >