What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)

Excellent

4.85/5 calculated from 794 reviews submitted in the last 12 months

Search Reviews

Showing reviews 10-18 of 3939

Or go to page: 2 | 3 | 4 | 5 | 6 |
Prev 9 | Next 9

Christopher Bullock (United Kingdom) -
Gastronomic Adventure, Jul 2016

Excellent

There was a mis-communication regarding one of the events. They were brilliant at rectifying the mistake and compensating...

Read more >

Andrew Brady (United Kingdom) -
Best of Japan, Jun 2016

Good

well laid out. Information in the booklets was generally accurate and helpful.

Read more >

Rosalie Spirito (United States) -
Independent Travel, Jul 2016

Excellent

Exceptional service

Read more >

Eman Khalifa (United Kingdom) -
Independent Travel, Jul 2016

Excellent

Very well organised, included very useful information (felt like a travel guide was with me all the way)

Read more >

Rachel Owens (New Zealand) -
Best of Japan, Jul 2016

Excellent

We thought the trip was very well planned. It was easy to get around with the instructions...

Read more >

Paul Birchall (United Kingdom) -
Independent Travel, Jun 2016

Excellent

Wonderful service from start to finish. We didn't really know what we were looking for but the advice...

Read more >

Charlotte Tang (United Kingdom) -
Independent Travel, Jul 2016

Good

Very happy

Read more >

Megan Frazer (United States) -
Independent Travel, Jun 2016

Excellent

Very responsive to every email and call, including while in country.

Read more >

Mark Price (United Kingdom) -
Independent Travel, Jul 2016

Excellent

kept us informed a the time and when we contacted Japan tours in Japan they replied quickly.

Read more >