What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)

Excellent

4.85/5 calculated from 906 reviews submitted in the last 12 months

Search Reviews

Showing reviews 10-18 of 4386

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David Jones (France) -
Best of Japan, Nov 2016

Excellent

A very professional service.Excellent customer care.

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Shelley Mesznik (United States) -
Independent Travel, Nov 2016

Excellent

Great service - made our visit to Japan almost too easy!

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Alexis Prevot (United Arab Emirates) -
Independent Travel, Dec 2016

Excellent

Inspiring from the start. it s important in my view that the consultant has been there. but in...

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Rachel Bates (United States) -
Independent Travel, Nov 2016

Excellent

We didn't want a tour, but were a bit apprehensive about travelling independently due to all the train...

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Abby Simon (United States) -
Independent Travel, Dec 2016

Excellent

We loved the trip. It was thoughtfully put together to meet our needs.

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Morna Humphrey (Malaysia) -
Independent Travel, Dec 2016

Excellent

Generally, the service we received was absolutely faultless.

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Linda Lindsay (Canada) -
Kyushu Elements, Nov 2016

Excellent

I chose IJT for my 2nd trip to Japan because I was so impressed with the service I...

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Michael Stevenson (Australia) -
Independent Travel, Nov 2016

Excellent

The service this time, like last time, was timely and polite and professional. Hattie responded to our initial...

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Vasuki Mohanram (Sri Lanka) -
Independent Travel, Dec 2016

Good

The trip was very good.. Sophie had planned our trip carefully helping us cover a lot of cities...

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