What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)

Excellent

4.85/5 calculated from 920 reviews submitted in the last 12 months

Search Reviews

Showing reviews 10-18 of 4405

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Alyssa Tullin (United States) -
Independent Travel, Jan 2017

Excellent

Excellent service

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Lori Mizrahi (United States) -
Independent Travel, Dec 2016

Excellent

Very efficient!

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Andrew Cowie (United Kingdom) -
Secrets of Shikoku, Dec 2016

Excellent

WAY above my expectations! I'm a lone wolf, and was therefore a bit apprehensive about seeking help. I...

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Jennifer Day (Australia) -
Independent Travel, Dec 2016

Excellent

We had an absolutely wonderful time. The information you provided on all the destinations was excellent. We holidayed...

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Marla Gartner (United States) -
Independent Travel, Jan 2017

Excellent

Karen had great follow through in a timely manner and always answered our questions. She found ways...

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Stephanie Vaughan (United Kingdom) -
Independent Travel, Jan 2017

Good

We had a great trip with excellent guides. The trip was tailored to our needs and we had...

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Lori Bornstein (United States) -
Independent Travel, Jan 2017

Excellent

We had a great time in Japan. Our guide mutsuko was great. She found several activities, Asimo demo...

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Peter Willadsen -
Japan Arts Trail, Sep 2016

Excellent

The information provided was voluminous but extremely well arranged, accurate and very helpful. We particularly liked the...

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Raymond Higgins (United Kingdom) -
Japan Unmasked, Nov 2016

Excellent

Great trip and well organised.

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