What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)

Excellent

4.85/5 calculated from 745 reviews submitted in the last 12 months

Search Reviews

Showing reviews 10-18 of 3731

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Russell Lincoln (United Kingdom) -
Independent Travel, Apr 2016

Average

Generally ok. One or two of the hotels weren't great, Hakone and Kyoto. Also, it wasn't made clear...

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Thomas Fattorini (United Kingdom) -
Independent Travel, Mar 2016

Good

Good service

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Avtar Bilan (Singapore) -
Independent Travel, Mar 2016

Excellent

The info and paperwork was efficient and useful

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Dennis Roy (United States) -
Best of Japan, Apr 2016

Excellent

This was the first time using a self-guided tour. The materials provided were excellent sources making the...

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Jeffrey Greene (United States) -
Spring Elegance, Apr 2016

Excellent

You really made the vacation a complete joy -- not having to worry at all about the logistics...

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Joanne Reed (United Kingdom) -
Independent Travel, Mar 2016

Excellent

Exceptional. We knew you had everything in hand, we felt like your only customers, and that's a good...

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Diederick Martens (Belgium) -
Independent Travel, Apr 2016

Excellent

In in all our trip was a splendid experience. All matters were arranged neatly and were in complete...

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Paul Hoult (United Kingdom) -
Independent Travel, Apr 2016

Excellent

We had a marvellous trip, the arrangements made for us were all excellent.

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Nicola Thorogood (United Kingdom) -
Spring Elegance, Apr 2016

Good

Very good and well organised tour. Great mix of experiences.

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