What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3013 reviews submitted in the last 3 years
Diana (Great Britain (UK)) -
Independent Travel, May 2026
Very prompt response from any questions very good info pack
Byron (Great Britain (UK)) -
Japan Unmasked, May 2026
This was an excellent trip - my second to Japan. Very well organized, plenty of useful advanced information...
Gary (Great Britain (UK)) -
Independent Travel, May 2026
Very good indeed. Excellent pre-tour preparation and info pack. First class organisation. Highly professional. Very pleased.
Allan (United States) -
Independent Travel, May 2026
excellent guides , wonderful sights selected according to our selections.
Diana (Great Britain (UK)) -
Independent Travel, May 2026
Very prompt response from any questions very good info pack
Virginia (United States) -
Independent Travel, May 2026
Fantastic customer service and expertise just like last time!
Karen (Australia) -
Independent Travel, Apr 2026
We received very good service. Kahoru was always available to answer questions etc.
Sandra (Australia) -
Independent Travel, May 2026
From initial planning to final itinerary Sora was very helpful with suggestions. The itemised itinerary book was sensational...
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