What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2976 reviews submitted in the last 3 years
James (United States) -
Best of Japan, Sep 2026
What a joy throughout. Our itinerary, accommodations, and experiences were very much what we had hoped they might...
Barry (South Africa) -
Independent Travel, Sep 2026
The travel guides were fantastic—so friendly, knowledgeable, and a pleasure to spend time with.
Robert -
Independent Travel, Sep 2026
An excellent programme was put together, which really did cover everything we needed to know. The train tickets...
Anja (Great Britain (UK)) -
Best of Japan, Sep 2026
The service was excellent and all staff were extremely helpful and knowledgeable.
Simone (Australia) -
Best of Japan, Sep 2026
Fantastic experience and we loved Japan. Jaimee was wonderful, always available for advice and excellent communication. It was...
Dennise -
Traditional Japan, Sep 2026
Andrew listened to our criteria and gave us an amazing trip. He gave us all the experiences...
Jamie ( ) -
Independent Travel, Sep 2026
Nishaat put together a very good itinerary and all the documents were ready and waiting for us upon...
Lisa -
Independent Travel, Sep 2026
Very happy, everything was very well organised and the trip was seamless
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