What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2896 reviews submitted in the last 3 years
Lisa (Great Britain (UK)) -
Independent Travel, Mar 2026
A trip of a lifetime pulled together with the help of your very knowledgeable and super helpful team...
Rosemary (Australia) -
Best of Japan, Apr 2026
I felt that although we were on a self guided tour, we always had communication with the staff...
Rodger (Great Britain (UK)) -
Independent Travel, Mar 2026
Everything was so well organised and there were no issues at all. Trains, guides, hotels and everything...
Sanjeev (Great Britain (UK)) -
Best of Japan, Mar 2026
From the time we considered the trip and contacted Inside Japan, it has been a very pleasant and...
Patricia -
Best of Japan, Mar 2026
We had a wonderful trip & thoroughly enjoyed every aspect of it.
Andrew (Great Britain (UK)) -
Independent Travel, Apr 2026
Very good communication and advice throughout entire process.
Elizabeth (Great Britain (UK)) -
Independent Travel, Mar 2026
The itinerary we received really took all our requests on board, and felt like a great balance of...
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