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Customer reviews

The most important thing we can do to improve our service is listen to what our customers have to say and now you can read their comments unedited on our web-site.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about the InsideJapan Tours' service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

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calculated from 566 reviews submitted in the last 12 months
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Latest Reviews - Read what our travellers say
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Donna Rim - 7 Night Price Cruncher, Sep 2012  
Overall Satisfaction
Star Rating
How would you describe your overall level of satisfaction with us as your tour operator?
Excellent Customer Rating
Excellent experience from beginning to end. The service was friendly, prompt, and perfectly suited to my travel style. Highly recommend Inside Japan!
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Consultant name and satisfaction rating:
Amy Tadehara - Very Satisfied Customer Rating
Amy did a fabulous job helping to customize the 7-night price cruncher to match our interests and budget. In addition to Tokyo, Kyoto, and Hakone, we got to spend a wonderful night at a temple in Koya-san -- a terrific counterpart to the hustle and bustle of Japan's major cities.
How would you rate your package in terms of value for money?
How would you rate the accommodation against your expectations?
Met my expectations
It was a great help to have well-located and comfortable accommodations booked by InsideJapan Tours. I loved the Japanese breakfasts and enjoyed staying in places that weren't swamped with other tourists! There was always someone on staff who spoke some English, which was extremely helpful.
Please give us your comments on the transport included in your package.
The transport worked out flawlessly -- even a very complicated trek from Tokyo to Koya-san involving several transfers went off without a hitch thanks to InsideJapan's good instructions and planning.
Please comment on any professional guiding included in your package?
No Answer Given
How do you rate the usefulness and standard of information in the Info-Pack?
General Comments
One of my favorite meals, of which there were oh so many, was a neighborhood restaurant recommended by the hotel staff. No one spoke a word of English, but we finally convinced our nice young waiter to pick several dishes for us (osusume) and an excellent local beer. It was a fabulous mystery meal served in a place we would have never found on our own or in any guidebook...priceless.
Would you consider travelling to Japan again?
Would you travel again with InsideJapan Tours?
I loved being able to combine independent travel (not feeling trapped in a tour group) with the convenience of having the logistics of travel and accommodations booked by experts. The Info-Pack was also a great trove of recommendations for things to do and places to eat.
Review submitted: 25th Dec 2012 at 17:26
InsideJapan Tours says:
Welcome back, Donna! It's wonderful to hear that you enjoyed your travels in Japan so much, especially Mount Koya. It sounds like you had a great time at the neighborhood restaurant and got to meet some nice locals and try the famous "I leave it to you" method of ordering. Always a good way to try some local dishes!

Our 7-Night Price Cruncher is a great option for those budget-minded travelers who still want to see the main sites of Japan like Tokyo and Kyoto. Like many of our itineraries, it can be customized to include special places of interest like Mount Koya, where you can in a Buddhist temple as pilgrims have done for centuries!
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These reviews are the subjective opinion of InsideJapan Tours' customers and not of the Company. Reviews are not pre-moderated by InsideJapan Tours prior to publication but any reviews that are found to contain any offensive language, any potentially libellous content or any abusive comments with be removed. All reviews are published in an unedited form which means there may be spelling mistakes and other inaccuracies. If you have any questions regarding the content of any review please contact us.
Inside Japan Tours - Independent British Travel Awards 2011 - Best Tour Operator To East and Central Asia
The Guardian, The Observer - Travel Awards 2010 Winner - Best tour operator (small)
Inside Japan Tours - Silver at the British Travel Awards 2009