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Customer reviews

The most important thing we can do to improve our service is listen to what our customers have to say and now you can read their comments unedited on our web-site.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about the InsideJapan Tours' service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

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12 month average rating
Overall Satisfaction
calculated from 566 reviews submitted in the last 12 months
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Latest Reviews - Read what our travellers say
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Ryan Oldford - Independent Travel, Sep 2012  
Overall Satisfaction
Star Rating
How would you describe your overall level of satisfaction with us as your tour operator?
Poor Customer Rating
Outside of our initial conversation with Maddy, we felt completely abandoned.
Consultant name and satisfaction rating:
Maddy Rodell - A Little Disappointed Customer Rating
Our conversation with Maddy was fine, but we had requested a guide to help us around Akihabara (which should have been the highlight of the trip), and the guide chosen had no real knowledge of the area.
How would you rate your package in terms of value for money?
How would you rate the accommodation against your expectations?
Met my expectations
Generally okay, but I felt like we could have stayed in simpler, cheaper places and been fine. Also, on our last day, the hotel refused to make a simple breakfast box so we could have some sort of breakfast which we already paid for. This has been standard at every single other hotel we've gone to.
Please give us your comments on the transport included in your package.
Transport was through JR, and not through the company.
Please comment on any professional guiding included in your package?
We wanted a guide to show us around Akihabara, which was one of the trip highlights for me as a long-time anime fan. Our guide was a nice woman, but she didn't really know much about the area. She was fine for the usual Tokyo tours, but not what we had requested.
How do you rate the usefulness and standard of information in the Info-Pack?
General Comments
Japan was excellent. InsideJapan wasn't.
Would you consider travelling to Japan again?
Would you travel again with InsideJapan Tours?
We were basically abandoned with a guide filled with irrelevant/incorrect information. We paid for expert advice and guidance, but we ended up just figuring out everything ourselves. Everything InsideJapan did for us I could probably have done myself with a few Google searches.
Review submitted: 20th Dec 2012 at 17:26
InsideJapan Tours says:
Thank you for travelling with InsideJapan tours, and for your feedback Ryan. We were really sorry to hear that you were unhappy with certain aspects of your trip. We take these concerns very seriously, and as such we are currently discussing your holiday with you.
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These reviews are the subjective opinion of InsideJapan Tours' customers and not of the Company. Reviews are not pre-moderated by InsideJapan Tours prior to publication but any reviews that are found to contain any offensive language, any potentially libellous content or any abusive comments with be removed. All reviews are published in an unedited form which means there may be spelling mistakes and other inaccuracies. If you have any questions regarding the content of any review please contact us.
Inside Japan Tours - Independent British Travel Awards 2011 - Best Tour Operator To East and Central Asia
The Guardian, The Observer - Travel Awards 2010 Winner - Best tour operator (small)
Inside Japan Tours - Silver at the British Travel Awards 2009