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Customer reviews

The most important thing we can do to improve our service is listen to what our customers have to say and now you can read their comments unedited on our web-site.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about the InsideJapan Tours' service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

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12 month average rating
Overall Satisfaction
calculated from 542 reviews submitted in the last 12 months
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Latest Reviews - Read what our travellers say
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Olivia Roche - Independent Travel, Oct 2012  
Overall Satisfaction
Star Rating
How would you describe your overall level of satisfaction with us as your tour operator?
Good Customer Rating
I had a brilliant week in Japan. Having my accommodation and travel booked for me made it really easy.
Consultant name and satisfaction rating:
Maddy Rodell - Very Satisfied Customer Rating
Maddy was very helpful and pleasant. I would have preferred more consultation about my travel arrangements. I thought the flights/trains chosen for me were not ideal times. The hotels were very good.
How would you rate your package in terms of value for money?
How would you rate the accommodation against your expectations?
Met my expectations
Accommodation was generally good. Some hotels put me into smoking rooms and I had to ask to change. The Ryokan did not seem to know about my allergies or else they didn't understand because I was served food I was allergic to.
Please give us your comments on the transport included in your package.
The travel to and from Hakone was booked at odd times - I wouldn't have had time to do the full loop if I hadn't changed the train to Tokyo. As it was I had to get a taxi from the lake to Yamoto-Hakone to make the train I changed to. My flight from Sapporo was very late at night so by the time I got to my hotel in Kyoto it was after midnight which was a bit late.
Please comment on any professional guiding included in your package?
There were about 40 of us on the night time tour of Gion which was too crowded. It was a good tour but would have been better if the size had been limited. The cycling tour of Tokyo was brilliant! An ideal way to see the major Tokyo sights in one day.
How do you rate the usefulness and standard of information in the Info-Pack?
General Comments
Some of the directions in the info pack weren't great. I arrived in Hakone in the dark and could not locate my Ryokan so I had to get a taxi, luckily there was one on the street. The maps included in the pack weren't great. The tourist office in Kyoto had excellent tourist maps of Kyoto and Nara which would have been much better. The accommodation was very good generally. The guides to the towns were a bit too generic, I ended up relying on my Japan guide book to decide where to visit.
Would you consider travelling to Japan again?
Would you travel again with InsideJapan Tours?
The main reason I used you was because I had never been before and I was nervous about getting around. Also I didn't have time to arrange it myself. As such it was ideal to book with you. After this trip I now have the confidence to book it all myself. Although if I don't have time I'll definitely contact you again.
Review submitted: 16th Dec 2012 at 17:26
InsideJapan Tours says:
Hi Olivia, thank you for your feedback. I was really pleased to be able to arrange some sightseeing in Japan after your conference, and it sounds like you had a great time. We had to change your flight times as the flight we originally planned to book was completely full, and I'm sorry that you feel I didn't communicate this fully enough. We look forward to hearing from you if you have another conference in Japan!
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These reviews are the subjective opinion of InsideJapan Tours' customers and not of the Company. Reviews are not pre-moderated by InsideJapan Tours prior to publication but any reviews that are found to contain any offensive language, any potentially libellous content or any abusive comments with be removed. All reviews are published in an unedited form which means there may be spelling mistakes and other inaccuracies. If you have any questions regarding the content of any review please contact us.
Inside Japan Tours - Independent British Travel Awards 2011 - Best Tour Operator To East and Central Asia
The Guardian, The Observer - Travel Awards 2010 Winner - Best tour operator (small)
Inside Japan Tours - Silver at the British Travel Awards 2009