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Customer reviews

The most important thing we can do to improve our service is listen to what our customers have to say and now you can read their comments unedited on our web-site.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about the InsideJapan Tours' service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

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12 month average rating
Overall Satisfaction
calculated from 566 reviews submitted in the last 12 months
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Latest Reviews - Read what our travellers say
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Victoria Munn - Tokaido Trail, Nov 2012  
Overall Satisfaction
Star Rating
How would you describe your overall level of satisfaction with us as your tour operator?
Good Customer Rating
I loved Japan! Wonderful is the only word I would use to describe my trip. Everyday was so exciting and action packed. I want to go back already. Japanese people are so polite and helpful, the country is so modern and impeccably clean, and the temples inspiring.
Tour Leader name and satisfaction rating:
Steve Parker - Satisfied Customer Rating
Steve was very helpful if you had any questions and flexible if you wanted to go and do your own thing. Steve's choice of activities were of a good variety and really interesting. At times Steve didn't seem in a very positive mood but overall it didn't matter, I just got the impression we weren't catching him at his best, but he's got a good sense of humour and I was super impressed with his planning and attention to detail. I enjoyed hearing snippets about life in Japan - he has a wealth of experience to share and I think tours could build a bit more in terms of imparting info about life in Japan, for example we looked at apartment rental boards in Tokyo, and Steve explained the letting process. I found anything like this really interesting - it's a good way to see the country from an insiders perspective. The tour guide is a real competitive advantage for the company I think - it was my main reason for choosing a tour (I thought I'd get more out of a tour than if i went alone, and I'm convinced I did).
Consultant name and satisfaction rating:
David Wall - Very Satisfied Customer Rating
David was very helpful whenever I had any questions; this was the first time I had gone abroad by myself so I valued his input. Replies were prompt.
How would you rate your package in terms of value for money?
How would you rate the accommodation against your expectations?
Met my expectations
Beds very hard in Toyoko Inns but room standard is very good. The Fuji Hakone guest house was a great experience, I really enjoyed staying there. The hotel in Kamakura was not so good. Common areas great and staff were very nice, but my room was in a poor state. For example, walls very badly marked, mould around vents, heavily stained lampshades and bedding had some hairs on it.
Please give us your comments on the transport included in your package.
All fine, no problems. Like the use of public transport.
Please tell us your thoughts on the meals included during your tour.
I didn't enjoy the group meal. There was no choice so if you don't like it you go hungry! As I did.
How do you rate the usefulness and standard of information in the Info-Pack?
General Comments
I liked so many things! To name a few - the spare time in Kyoto. It's nice to have some freedom to do things every now and again. I went to Nara and temple hopped in Kyoto. Nara is beautiful! The park is a must in autumn to view the trees in amazing colours. I loved Kamakura, what a great place to explore. I thought the amount of time in each place was ideal. Asakusa is a fantastic base for arrival - good choice! Its cultural yet not overwhelming like Shinjuku. I didnt like Shinjuku all that much, too busy and not all that interesting, especially as we had already gone there on the day 1 Tokyo tour. I went back to Asakusa and Ueno in the end as there's more to see I think.
Would you consider travelling to Japan again?
Would you travel again with InsideJapan Tours?
Value for money on essential tour - are you considering offering more essential tours? I'm backpacking and have mentioned your tour to a few others. Possibly you could look to explore a gap in the market here as other companies e.g. STA travel don't offer any reasonably priced trips to Japan? I would choose a tour again as its a great way to get the most out of a short period of time.
Review submitted: 25th Dec 2012 at 17:26
InsideJapan Tours says:
I'm glad you had such a good time in Japan, Steve is great at giving the inside view and we make sure we're on top of everything with up-to-date info here in our Uk office. I hope you can travel to Japan again some time! Regards, David
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These reviews are the subjective opinion of InsideJapan Tours' customers and not of the Company. Reviews are not pre-moderated by InsideJapan Tours prior to publication but any reviews that are found to contain any offensive language, any potentially libellous content or any abusive comments with be removed. All reviews are published in an unedited form which means there may be spelling mistakes and other inaccuracies. If you have any questions regarding the content of any review please contact us.
Inside Japan Tours - Independent British Travel Awards 2011 - Best Tour Operator To East and Central Asia
The Guardian, The Observer - Travel Awards 2010 Winner - Best tour operator (small)
Inside Japan Tours - Silver at the British Travel Awards 2009