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Customer reviews

The most important thing we can do to improve our service is listen to what our customers have to say and now you can read their comments unedited on our web-site.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about the InsideJapan Tours' service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing?
12 month average rating
Overall Satisfaction
calculated from 542 reviews submitted in the last 12 months
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Latest Reviews - Read what our travellers say
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Stephen Hyer - Japan Unmasked, Nov 2012  
Overall Satisfaction
Star Rating
How would you describe your overall level of satisfaction with us as your tour operator?
Excellent Customer Rating
I am very impressed with the organisation, professionalism and way you manage to customise the tours to suit the individual
Tour Leader name and satisfaction rating:
Steve Parker - Superb Service, Extremely Satisfied Customer Rating
Very adept and well informed tour guide- knew all the places we visited like the back of his hand- able to cope with all of us and customise tour for us.
Consultant name and satisfaction rating:
Matthew Spiller - Very Satisfied Customer Rating
Thank you for speedy return on all our enquiries
How would you rate your package in terms of value for money?
How would you rate the accommodation against your expectations?
Exceeded my expectations
Our accomodation was upgraded and we did extremely well. The ryokan was fantastic and even the temple lodgings werre excellent.
Please give us your comments on the transport included in your package.
Couldnt fault Japanese trains.
Please tell us your thoughts on the meals included during your tour.
We loved it.
How do you rate the usefulness and standard of information in the Info-Pack?
General Comments
Highlight was onsen in Hyaru in the snow. Soaking in a hot pool with outside temperature of -5 and snow falling made for an unforgettable birthday!
Would you consider travelling to Japan again?
Would you travel again with InsideJapan Tours?
Friendly and helpful and able to customise tour for us.
Review submitted: 19th Dec 2012 at 17:26
InsideJapan Tours says:

Hi Stephen,

Thank you for your review and for bringing your friends and family on a private departure of the Japan Unmasked tour! I am really pleased that everything worked out well especially as it was for your birthday. The picture of the outdoor hot spring in Hirayu Onsen (easy day trip from Takayama) looks fantastic.

I hope we can welcome you all back to Japan in the future!

Kind regards,

Simon King (for Matthew)

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These reviews are the subjective opinion of InsideJapan Tours' customers and not of the Company. Reviews are not pre-moderated by InsideJapan Tours prior to publication but any reviews that are found to contain any offensive language, any potentially libellous content or any abusive comments with be removed. All reviews are published in an unedited form which means there may be spelling mistakes and other inaccuracies. If you have any questions regarding the content of any review please contact us.
Inside Japan Tours - Independent British Travel Awards 2011 - Best Tour Operator To East and Central Asia
The Guardian, The Observer - Travel Awards 2010 Winner - Best tour operator (small)
Inside Japan Tours - Silver at the British Travel Awards 2009