Customer reviews
The most important thing we can do to improve our service is listen to what our customers have to say and now you can read their comments unedited on our web-site.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about the InsideJapan Tours' service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing?
12 month average ratings
12 month average ratings
Overall Satisfaction
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Answered YES to using InsideJapan again * 97% | |
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Tour Leaders
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Travel Consultants
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* % calculated from respondents who answered the question "Would you travel again with InsideJapan Tours?"
Client Picture Gallery
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| Stephen Hyer - Japan Unmasked, Nov 2012 |
Overall Satisfaction
Excellent
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1.
How would you describe your overall level of satisfaction with us as your tour operator?
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Highly professional and friendly. Able to customise tour to our requirements.
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2.
Tour Leader name and satisfaction rating:
Amazing guy- we were a very mixed bunch and he managed to tailor each day to suit everyone's needs. Special thanks for the fantastic onsen he found for my birthday!
3.
Consultant name and satisfaction rating:
Supplied us with all info we needed.
4.
How would you rate your package in terms of value for money?
5.
How would you rate the accommodation against your expectations?
We were very lucky to have accopmodation upgraded.
6.
Please give us your comments on the transport included in your package.
The JR passes were a Godsend- fast and efficient although had to get off the trains quickly as doors closed in a very short time!
7.
Please tell us your thoughts on the meals included during your tour.
Our tour leader either took us to great places or msuggested great places giving us options. Overall, food excellent
8.
How do you rate the usefulness and standard of information in the Info-Pack?
General Comments
Low point was the cycle ride over the Kibi plains when one of the group fell off her bike and broke a tooth! Nevertheless it was quickly sorted out by a local dentist. High point was enjoying a hot onsen looking oout at mountains whilst snow was falling. Also memories of walking in a totally black tunnel seeking enlightenment and snow monkeys bathing in a hot pool.
9.
Would you consider travelling to Japan again?
10.
Would you travel again with InsideJapan Tours?
Japan is an amazing country. We would be very interested to see other parts of the country on another tour.Inside Japan offers great value for money and a truly authentic Japanese experience
Review submitted: 17th Dec 2012 at 17:26
InsideJapan Tours says:
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