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Customer reviews

The most important thing we can do to improve our service is listen to what our customers have to say and now you can read their comments unedited on our web-site.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about the InsideJapan Tours' service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing?
12 month average rating
Overall Satisfaction
calculated from 538 reviews submitted in the last 12 months
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Latest Reviews - Read what our travellers say
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Stephen Hyer - Japan Unmasked, Nov 2012  
Overall Satisfaction
Star Rating
How would you describe your overall level of satisfaction with us as your tour operator?
Excellent Customer Rating
Highly professional and friendly. Able to customise tour to our requirements.
Small Travel Image
Tour Leader name and satisfaction rating:
Steve Parker - Superb Service, Extremely Satisfied Customer Rating
Amazing guy- we were a very mixed bunch and he managed to tailor each day to suit everyone's needs. Special thanks for the fantastic onsen he found for my birthday!
Consultant name and satisfaction rating:
Matthew Spiller - Very Satisfied Customer Rating
Supplied us with all info we needed.
How would you rate your package in terms of value for money?
How would you rate the accommodation against your expectations?
Exceeded my expectations
We were very lucky to have accopmodation upgraded.
Please give us your comments on the transport included in your package.
The JR passes were a Godsend- fast and efficient although had to get off the trains quickly as doors closed in a very short time!
Please tell us your thoughts on the meals included during your tour.
Our tour leader either took us to great places or msuggested great places giving us options. Overall, food excellent
How do you rate the usefulness and standard of information in the Info-Pack?
General Comments
Low point was the cycle ride over the Kibi plains when one of the group fell off her bike and broke a tooth! Nevertheless it was quickly sorted out by a local dentist. High point was enjoying a hot onsen looking oout at mountains whilst snow was falling. Also memories of walking in a totally black tunnel seeking enlightenment and snow monkeys bathing in a hot pool.
Would you consider travelling to Japan again?
Would you travel again with InsideJapan Tours?
Japan is an amazing country. We would be very interested to see other parts of the country on another tour.Inside Japan offers great value for money and a truly authentic Japanese experience
Review submitted: 17th Dec 2012 at 17:26
InsideJapan Tours says:
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These reviews are the subjective opinion of InsideJapan Tours' customers and not of the Company. Reviews are not pre-moderated by InsideJapan Tours prior to publication but any reviews that are found to contain any offensive language, any potentially libellous content or any abusive comments with be removed. All reviews are published in an unedited form which means there may be spelling mistakes and other inaccuracies. If you have any questions regarding the content of any review please contact us.
Inside Japan Tours - Independent British Travel Awards 2011 - Best Tour Operator To East and Central Asia
The Guardian, The Observer - Travel Awards 2010 Winner - Best tour operator (small)
Inside Japan Tours - Silver at the British Travel Awards 2009