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Customer reviews

The most important thing we can do to improve our service is listen to what our customers have to say and now you can read their comments unedited on our web-site.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about the InsideJapan Tours' service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing?
12 month average rating
Overall Satisfaction
4.85/5
calculated from 463 reviews submitted in the last 12 months
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Latest Reviews - Read what our travellers say
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Valentina D'Ischia - Japan Unmasked, Nov 2012  
Overall Satisfaction
Star Rating
Excellent
1. 
How would you describe your overall level of satisfaction with us as your tour operator?
Excellent Customer Rating
Very much enjoyed discovering japan. Will highly recommend to my friends. Loved, loved, loved this tour!
2. 
Tour Leader name and satisfaction rating:
Alain Sabourin - Superb Service, Extremely Satisfied Customer Rating
Alain was the perfect tour guide. He actually lives in japan, is familiar with the traditions/customs and also speaks japanese. That's invaluable! He always provided us with various options about where to do/what to do etc. We were also free to go off on our own if we so wished, great to have that option. Overall, he was amazing and very patient!
3. 
Consultant name and satisfaction rating:
Matthew Spiller - Superb Service, Extremely Satisfied Customer Rating
Matt was very helpful. He answered all my silly questions promptly.
4. 
How would you rate your package in terms of value for money?
Excellent
5. 
How would you rate the accommodation against your expectations?
Met my expectations
The Toyoko Inn hotels are the equivalent to 3 star hotels in europe. Clean, decent-sized rooms, nice showers, double bed. The free wi-fi was a huge bonus.
6. 
Please give us your comments on the transport included in your package.
There's quite a bit of travelling involved in this tour, ie trains, buses etc. This means carrying your luggage up stairs/down stairs etc. So my advice would be to pack wisely and lightly. I was very happy my trolley bag also could be carried as a backpack.
7. 
Please tell us your thoughts on the meals included during your tour.
No Answer Given
8. 
How do you rate the usefulness and standard of information in the Info-Pack?
Excellent
General Comments
9. 
Would you consider travelling to Japan again?
Yes
10. 
Would you travel again with InsideJapan Tours?
Yes
I will definitely go back to Japan and will use InsideJapan again.
Review submitted: 15th Dec 2012 at 17:26
InsideJapan Tours says:

Dear Valentine,

Many thanks for travelling on our Japan Unmasked tour with our tour leader Alain! It sounds like you had great fun which is fantastic news. Good advice about the luggage - it is quite a busy tour so it is best to pack light.

Thank you again and I hope we can welcome you back to Japan again soon!

Kind regards,

Simon King (for Matt)

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These reviews are the subjective opinion of InsideJapan Tours' customers and not of the Company. Reviews are not pre-moderated by InsideJapan Tours prior to publication but any reviews that are found to contain any offensive language, any potentially libellous content or any abusive comments with be removed. All reviews are published in an unedited form which means there may be spelling mistakes and other inaccuracies. If you have any questions regarding the content of any review please contact us.
Inside Japan Tours - Independent British Travel Awards 2011 - Best Tour Operator To East and Central Asia
The Guardian, The Observer - Travel Awards 2010 Winner - Best tour operator (small)
Inside Japan Tours - Silver at the British Travel Awards 2009