What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 1256 reviews submitted in the last 3 years
Gillian (United States) -
Independent Travel, Mar 2024
Customized, responsive & high quality customer service
Theodore (United States) -
Independent Travel, Mar 2024
I am once again delighted with my experience. All the staff I worked with were super helpful, from...
Cheryl (United States) -
Independent Travel, Mar 2024
Extraordinary service from beginning the planning process with wonderful Jenny Pearson to accidently dropping my WiFi into a...
Yael (Israel) -
Independent Travel, Mar 2024
Everything was organized excellently but we would have expected more expenses (train, entrances etc) to be included for...
Andrew (United Kingdom) -
Japanese Hotsprings Honeymoon , Mar 2024
Fantastic from start to finish - listening to our likes and preferences to plan the trip, and whilst...
Fiona (United Kingdom) -
Independent Travel, Mar 2024
The level of information provided before our trip was exceptional. Queries and amendments before we travelled were dealt...
Gary (United Kingdom) -
Independent Travel, Mar 2024
James guided us through our itinerary with excellent suggestions, also how long to spend there. He could not...
Barbara (United Kingdom) -
Independent Travel, Mar 2024
Excellent service. Experienced and well informed consultant with good suggestions. The booklet with our itinerary was extremely helpful...