Customer reviews
The most important thing we can do to improve our service is listen to what our customers have to say and now you can read their comments unedited on our web-site.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about the InsideJapan Tours' service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing?
12 month average ratings
12 month average ratings
Overall Satisfaction
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Answered YES to using InsideJapan again * 97% | |
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Tour Leaders
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Travel Consultants
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* % calculated from respondents who answered the question "Would you travel again with InsideJapan Tours?"
Client Picture Gallery
| Latest Reviews - Read what our travellers say |
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| Group Tour Reviews Tailored Trip Reviews |
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| Shanta Meeder - Japan Enchantment, Apr 2013 |
Overall Satisfaction
Excellent
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1.
How would you describe your overall level of satisfaction with us as your tour operator?
Everything was fantastic and exceeded my expectations.
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Tour Leader name and satisfaction rating:
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Consultant name and satisfaction rating:
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How would you rate your package in terms of value for money?
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How would you rate the accommodation against your expectations?
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Please give us your comments on the transport included in your package.
Interesting
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Please tell us your thoughts on the meals included during your tour.
Interesting
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How do you rate the usefulness and standard of information in the Info-Pack?
General Comments
Tyler was outstanding!
9.
Would you consider travelling to Japan again?
10.
Would you travel again with InsideJapan Tours?
Everything went without a hitch.
Review submitted: 30th Apr 2013 at 17:29
InsideJapan Tours says:
Many thanks Shanta! We're delighted to hear you had such a good time on our Japan Enchantment small group tour. Many thanks for travelling with InsideJapan Tours.
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| Emma Anwyl - Independent Travel, Mar 2013 |
Overall Satisfaction
Excellent
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1.
How would you describe your overall level of satisfaction with us as your tour operator?
Everthing was reallly well organised and exactly as we booked - even when there was a problem with accomm you sorted it before we even arrived at the hotel.
Information sent in advance was very good. Suggest that you send 2 copies of itinerary book (which we requested) as we also managed to loose one copy! Having it as an i book was a great idea thanks!
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Consultant name and satisfaction rating:
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How would you rate your package in terms of value for money?
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How would you rate the accommodation against your expectations?
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Please give us your comments on the transport included in your package.
No Answer Given
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Please comment on any professional guiding included in your package?
No Answer Given
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How do you rate the usefulness and standard of information in the Info-Pack?
General Comments
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Would you consider travelling to Japan again?
9.
Would you travel again with InsideJapan Tours?
Review submitted: 29th Apr 2013 at 17:29
InsideJapan Tours says:
Many thanks for your feedback, Emma! I'm glad to here that your family had a great time in Japan and found your personallised Info-Pack really helpful whilst in Japan. We hope you enjoyed the stay at the Iroha - a beautiful option on Miyajima. Thanks again, Vivienne
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| Susan Clarey - Independent Travel, Mar 2013 |
Overall Satisfaction
Excellent
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1.
How would you describe your overall level of satisfaction with us as your tour operator?
Very happy with our consultant who proved to be very flexible and allowed us to amend our itinery to suit our ongoing needs.
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Consultant name and satisfaction rating:
Nathaniel is a very personable fellow, and very patient. Oh, and his restaurant tips were spot on.
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How would you rate your package in terms of value for money?
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How would you rate the accommodation against your expectations?
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Please give us your comments on the transport included in your package.
No Answer Given
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Please comment on any professional guiding included in your package?
No Answer Given
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How do you rate the usefulness and standard of information in the Info-Pack?
General Comments
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Would you consider travelling to Japan again?
9.
Would you travel again with InsideJapan Tours?
Review submitted: 29th Apr 2013 at 17:29
InsideJapan Tours says:
Thanks for your comments Susan. Glad your travel consultant Nate looked after you!
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| Quee Lin Lim - Independent Travel, Apr 2013 |
Overall Satisfaction
Excellent
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1.
How would you describe your overall level of satisfaction with us as your tour operator?
Excellent service.
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Consultant name and satisfaction rating:
Very helpful and quick to email back.
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How would you rate your package in terms of value for money?
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How would you rate the accommodation against your expectations?
All the ryokans were great though not so keen on the Dormy hotel in Kumamoto. Richmond hotel in Kagoshima excellent
5.
Please give us your comments on the transport included in your package.
All very efficient
6.
Please comment on any professional guiding included in your package?
Atsuko was excellent, informative and helpful.
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How do you rate the usefulness and standard of information in the Info-Pack?
General Comments
We loved all the food, especially the horse sashimi in Kumamoto
8.
Would you consider travelling to Japan again?
9.
Would you travel again with InsideJapan Tours?
You know the country well
Review submitted: 26th Apr 2013 at 17:28
InsideJapan Tours says:
Welcome home, Quee Lin! Glad to hear you had a great time exploring the under visited Kyushu region, even making it down to Kagoshima, my home whilst I lived in Japan. I must try the horse sashimi myself next time I'm back in Japan. We really appreciate your feedback about accommodation and will keep this in mind for the future. Thanks again, Vivienne
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| Anne Bell - Japan Unmasked, Mar 2013 |
Overall Satisfaction
Excellent
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1.
How would you describe your overall level of satisfaction with us as your tour operator?
We really enjoyed our time in Japan. We thought the tour was well paced, enabling us to see lots of places and different experiences without being rushed. We had a lovely group too.
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Tour Leader name and satisfaction rating:
We thought Andrew did very well on his first tour, especially as he was also showing Richard Pearce around the tour. This seemed like a big ask from Inside Japan. We enjoyed Richard's company as well. Andrew and Richard both got on well with all the group and got us all from A to B and were really helpful. Andrew's Japanese language skills were exceptional and gave us confidence that he could handle all eventualities.
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Consultant name and satisfaction rating:
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How would you rate your package in terms of value for money?
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How would you rate the accommodation against your expectations?
We really liked the temple lodgings, minshuku and the ryokan accommodation. The western style hotels were good too, although Toyoko Inns have exceptionally small rooms.
6.
Please give us your comments on the transport included in your package.
Travelling by train in Japan was a real pleasure. I am waiting for the conductor on Eastcoast to bow to the carriage after inspecting our tickets, but I fear I may be waiting some time.
7.
Please tell us your thoughts on the meals included during your tour.
Enjoyed the meals included apart from Toyoko Inn breakfasts which were very basic, especially in Yokohama. The group meals not included were good fun, but a bit variable. Some were lovely but a couple were a bit cheap and not so cheerful for our liking. We thought that Andrew prioritised economy a bit too highly on a couple of occasions when choosing a restaurant. Whilst we wouldn't want to spend a fortune, we also would prefer to spend a bit more for something nicer now and again. We didn't have to eat with the group, but it's more enjoyable.
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How do you rate the usefulness and standard of information in the Info-Pack?
General Comments
We also went on the self guided 5 night add on, and we have written separately about the slight issue we had with the documentation for this. However this didn't detract from an enjoyable experience. We would encourage people to visit Nikko and also the Sendai area, where we received a very warm welcome and saw some fantastic temples at Hiraizumi and Matsushima which were as good as or even better than the other sites we saw. We would like to spend more time in the Kyoto area. We did think that there wasn't sufficient time to enjoy Yokohama much, arriving mid afternoon. The last night in Tokyo would make more sense, or arrange things so that Yokohama gets more time.
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Would you consider travelling to Japan again?
10.
Would you travel again with InsideJapan Tours?
Review submitted: 25th Apr 2013 at 17:28
InsideJapan Tours says:
Thanks for your comments Anne. Glad you enjoyed your time on our Japan Unmasked tour. It is a fantastic itinerary that really packs a lot in. We will take on board your comments regarding meals, and also the documentation for your tailored add-on after the tour. Happy future travels. Harry
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| Martin Vickerstaffe - Hidden Japan, Mar 2013 |
Overall Satisfaction
Excellent
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1.
How would you describe your overall level of satisfaction with us as your tour operator?
Excellent tour, well organised, great insight into old Japan. Steve was fantastic tour leader, loved the evening class on how to speak Japanese.
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Tour Leader name and satisfaction rating:
What ever you are paying him, you are getting a bargain!
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Consultant name and satisfaction rating:
Ruth very helpful, was obviously listening to what we wanted from Japan.
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How would you rate your package in terms of value for money?
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How would you rate the accommodation against your expectations?
Loved the night with the Monks
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Please give us your comments on the transport included in your package.
Great, well organised.
7.
Please tell us your thoughts on the meals included during your tour.
Enjoyed Japanese food, although there were times when we no idea about some items we were eating
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How do you rate the usefulness and standard of information in the Info-Pack?
General Comments
9.
Would you consider travelling to Japan again?
10.
Would you travel again with InsideJapan Tours?
Great country, lovely people a safe and honest country. Well organised and everything works
Review submitted: 25th Apr 2013 at 17:28
InsideJapan Tours says:
Mr and Mrs Vickerstaffe travelled on two small group tours, Hidden Japan and Japan Enchantment, with a few days of self-guided travel in the middle.
It's lovely to know you enjoyed the Hidden Japan tour with Steve, with the Mount Koya temple stay being a highlight.
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| Paul Voesenek - Spring Elegance, Mar 2013 |
Overall Satisfaction
Excellent
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1.
How would you describe your overall level of satisfaction with us as your tour operator?
The service from the company was much better than expected. This was also tested by some problems that we encountered along the way in Japan. (going from damaged luggage in hotel transfer, to a preson fainting, to people getting lost). Even with all these problems during the tour, i found that the service provided was superb!
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Tour Leader name and satisfaction rating:
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Consultant name and satisfaction rating:
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How would you rate your package in terms of value for money?
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How would you rate the accommodation against your expectations?
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Please give us your comments on the transport included in your package.
The trains are great in speed, quality and comfort. and the 7 day rail pass almost seems too short for the amount of enjoyment.
7.
Please tell us your thoughts on the meals included during your tour.
Because of some problems during the tour our amount of meals included increased. We were even able to choose some of the meals so that meant we were all satisfied quite easily. However, sometimes pre-planned meals would be a problem if people in the group do not want to eat them.
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How do you rate the usefulness and standard of information in the Info-Pack?
General Comments
9.
Would you consider travelling to Japan again?
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Would you travel again with InsideJapan Tours?
Review submitted: 24th Apr 2013 at 17:28
InsideJapan Tours says:
Welcome home Paul. Thank you for your comments. Glad you enjoyed our Spring Elegance group tour. It is one of our most popular tours, and visits Japan at an iconic time of year. Your tour certainly saw its fair share of unusual events, so glad that we were able to manage and moderate these, to ensure that you could still have a wonderful time in Japan. All the best and happy travels! Harry
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| Olivia Freeman - Spring Elegance, Mar 2013 |
Overall Satisfaction
Average
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1.
How would you describe your overall level of satisfaction with us as your tour operator?
The tour leader had not seen the itinerary or information that we had been sent. The first official day of the tour in Tokyo was a disaster.
There was a river cruise, which was dull and there was no explanation of anything that we were seeing. We raced through some lovely gardens and those of us who took photos got left behind. We arrived at the fish market when it was empty and everyone was packing up (Its fabulous - I went there my last day in Tokyo). We went to eat sushi without any explanation of what to order (I found someone who spoke English) At the end of the afternoon we were abandoned near a shrine, the other side of Tokyo.
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Tour Leader name and satisfaction rating:
The tour leader lacked basic knowledge and had to look things up or ask someone else. The questions might be what is the nearest public transport to the hotel or is a tea ceremony included in the tour. Or about museums and galleries.
He did not give sufficient warning when trains were due to arrive a destinations and then moved off fast without any concern for people who might be at the back or a little slower.
We got lost
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Consultant name and satisfaction rating:
Very helpful regarding my travel arrangements
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How would you rate your package in terms of value for money?
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How would you rate the accommodation against your expectations?
It was unfortunate that the group was split in Tokyo and some people stayed in what appeared to be a superior hotel.
6.
Please give us your comments on the transport included in your package.
Travelling around by train is an idea that appealed to me. However, it is not very practical with a group of 16 people, negotiating our way through crowded stations. I also felt that we did not make best use of the day, as departures at 10.30/11 ish do not leave time to do much in the morning. Then we arrived early afternoon walked to the hotel. Settled in and left bags. by this time half the afternoon has gone - this is particularly a problem for one night stops and does not make best use of our short time to see Japan.
I enjoyed travelling on the bullet train.
With other group tours,where train or boat travel is included, it is normal to be taken by bus to the station or port.
7.
Please tell us your thoughts on the meals included during your tour.
I should have liked much more explanation of the food, particularly in the ryokan, as i had no idea what we were eating and was interested to know.
The first night in the Izakaya was poor
8.
How do you rate the usefulness and standard of information in the Info-Pack?
General Comments
I enjoyed the art galleries, particularly the sculpture park at Hakone.
Consider including the Matsumoto City Museum of Art. 3 of us went and saw the amazing exhibition of works by Yayoi Kasuma, who was born there.
In Kyoto, we were really fortunate that the Imperial Palace was open to the public. I particularly enjoyed the Daitoku-ji area of Zen temples - a wonderful area of calm and beauty.
9.
Would you consider travelling to Japan again?
10.
Would you travel again with InsideJapan Tours?
I enjoyed the holiday and am pleased to have been to Japan but for me one visit is enough. There are too many other countries to visit.
Review submitted: 24th Apr 2013 at 17:28
InsideJapan Tours says:
Thanks for your comments Olivia. Glad that your Japan trip had some highlights, such as the art galleries and atmospheric zen temples of Kyoto. Sorry to hear about the aspects of the trip that were not quite right. We do make extensive use of public transport in Japan, due to the high costs of private transport, and also to allow you to see and experience Japan as the Japanese do. We find that this generally works very well, but it does sound like there were some journeys on your tour that were not as smooth as they could have been. Our apologies for this. We take pride in our tour leaders, and their knowledge and enthusiasm, so we will carefully consider your feedback and ensure that action is taken to keep standards high. Thanks again for your feedback and happy future travels. Harry, Sales Manager.
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| Jane Marshall - Independent Travel, Mar 2013 |
Overall Satisfaction
Excellent
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1.
How would you describe your overall level of satisfaction with us as your tour operator?
Excellent service, cannot recommend highly enough.
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Consultant name and satisfaction rating:
Friendly, knowledgeable and very helpful, I felt nothing was too much trouble for Jocelyn.
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How would you rate your package in terms of value for money?
4.
How would you rate the accommodation against your expectations?
All accommodation was clean, comfortable and generally in a convenient location. The Century Tower hotel was a fantastic way to remember Tokyo !
5.
Please give us your comments on the transport included in your package.
Excellent transport arrangements, all worked like clockwork and very clear instructions. No heated arguments in the booking hall on this holiday!
6.
Please comment on any professional guiding included in your package?
Both guides were excellent, very knowledgeable and really enhanced our trip.
7.
How do you rate the usefulness and standard of information in the Info-Pack?
General Comments
8.
Would you consider travelling to Japan again?
9.
Would you travel again with InsideJapan Tours?
Fantastic service, having advice beforehand and all the arrangements made, plus havin the very helpful destination guides, meant we could just relax and enjoy our holiday.
Review submitted: 24th Apr 2013 at 17:28
InsideJapan Tours says:
Hi Jane, it's great to hear from you and very glad to hear you enjoyed your holiday! Our Traditional Japan trip sees some beautiful areas of the country and you get to stay in the wonderful ryokan that make it so special. The Century Southern Tower is one of my favourite hotels also - as you say, the best way to remember a fantastic city on your final night. Thank you for your feedback and do get in touch if you consider heading back our way! Jocelyn
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| Robert Duncan - Independent Travel, Apr 2013 |
Overall Satisfaction
Good
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1.
How would you describe your overall level of satisfaction with us as your tour operator?
Everything went very smoothly, travel instructions were good. Accommodation was pretty good with a wide range of different types.Throughly enjoyed the days provided with a guide, also the tea ceremony, kimono dressing etc was very good.
2.
Consultant name and satisfaction rating:
Very helpful
3.
How would you rate your package in terms of value for money?
4.
How would you rate the accommodation against your expectations?
5.
Please give us your comments on the transport included in your package.
All went smoothly. Japanese transport very impressive
6.
Please comment on any professional guiding included in your package?
Both guiding days were excellent,saw alot of sights we might have missed or not had time to visit
7.
How do you rate the usefulness and standard of information in the Info-Pack?
General Comments
Included meals were all excellent and we enjoyed the food immensely. The walk from Magome to Tsumago could have been explained a little better. You really need walking shoes or at the least trainers. Older customers would find it quite challenging, we are quite used to walking but found, as it was a very hot day, fairly tiring. You would also would need to carry water.
8.
Would you consider travelling to Japan again?
9.
Would you travel again with InsideJapan Tours?
Well organised, helpful consultants,excellent travel arrangements
Review submitted: 23rd Apr 2013 at 17:28
InsideJapan Tours says:
Dear Robert
Many thanks for your feedback. Great to hear that your trip went smoothly and that you enjoyed the great mix of accommodation and experiences included in our Traditional Japan self-guided itinerary. The Tondaya machiya visit, including both tea ceremony and kimono dression is really nice activity and I'm glad you enjoyed the days with our private guides. We appreciate your thoughts on the Nakasendo walk and will definitely look at the information we provide about this. If you ever consider going back, or would be interested in our new destination, Vietnam, we'd love to help!
Vivienne
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