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Customer reviews

The most important thing we can do to improve our service is listen to what our customers have to say and now you can read their comments unedited on our web-site.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about the InsideJapan Tours' service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing?
12 month average rating
Overall Satisfaction
4.85/5
calculated from 504 reviews submitted in the last 12 months
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Overall Satisfaction
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Latest Reviews - Read what our travellers say
Showing reviews 21-30 of 2538
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Jason Drew - Independent Travel, Jul 2014  
Overall Satisfaction
Star Rating
Excellent
1. 
How would you describe your overall level of satisfaction with us as your tour operator?
Excellent Customer Rating
x
2. 
Consultant name and satisfaction rating:
Karen Tomney - Superb Service, Extremely Satisfied Customer Rating
outstanding - really detailed guiding and support - could not have done it alone!
3. 
How would you rate your package in terms of value for money?
Average
4. 
How would you rate the accommodation against your expectations?
Exceeded my expectations
5. 
Please give us your comments on the transport included in your package.
expensive
6. 
Please comment on any professional guiding included in your package?
outstanding
7. 
How do you rate the usefulness and standard of information in the Info-Pack?
Excellent
General Comments
8. 
Would you consider travelling to Japan again?
Yes
9. 
Would you travel again with InsideJapan Tours?
Yes
Review submitted: 20th Aug 2014 at 17:36
InsideJapan Tours says:
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Peter Fletcher - Independent Travel, Jul 2014  
Overall Satisfaction
Star Rating
Good
1. 
How would you describe your overall level of satisfaction with us as your tour operator?
Good Customer Rating
Very friendly and knowledgeable. Japan was a new and great experience...
2. 
Consultant name and satisfaction rating:
Ben Morrow - Very Satisfied Customer Rating
As above
3. 
How would you rate your package in terms of value for money?
No Answer Given
4. 
How would you rate the accommodation against your expectations?
No Answer Given
5. 
Please give us your comments on the transport included in your package.
No Answer Given
6. 
Please comment on any professional guiding included in your package?
No Answer Given
7. 
How do you rate the usefulness and standard of information in the Info-Pack?
No Answer Given
General Comments
8. 
Would you consider travelling to Japan again?
No Answer Given
9. 
Would you travel again with InsideJapan Tours?
No Answer Given
Review submitted: 20th Aug 2014 at 17:36
InsideJapan Tours says:
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Peter Fletcher - Independent Travel, Jul 2014  
Overall Satisfaction
Star Rating
Good
1. 
How would you describe your overall level of satisfaction with us as your tour operator?
Good Customer Rating
Very friendly and knowledgeable. Japan was a new and great experience...
2. 
Consultant name and satisfaction rating:
Ben Morrow - Very Satisfied Customer Rating
As above
3. 
How would you rate your package in terms of value for money?
No Answer Given
4. 
How would you rate the accommodation against your expectations?
No Answer Given
5. 
Please give us your comments on the transport included in your package.
No Answer Given
6. 
Please comment on any professional guiding included in your package?
No Answer Given
7. 
How do you rate the usefulness and standard of information in the Info-Pack?
No Answer Given
General Comments
8. 
Would you consider travelling to Japan again?
No Answer Given
9. 
Would you travel again with InsideJapan Tours?
No Answer Given
Review submitted: 20th Aug 2014 at 17:36
InsideJapan Tours says:
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Peter Fletcher - Independent Travel, Jul 2014  
Overall Satisfaction
Star Rating
Good
1. 
How would you describe your overall level of satisfaction with us as your tour operator?
Good Customer Rating
Very friendly and knowledgeable. Japan was a new and great experience...
2. 
Consultant name and satisfaction rating:
Ben Morrow - Very Satisfied Customer Rating
As above
3. 
How would you rate your package in terms of value for money?
No Answer Given
4. 
How would you rate the accommodation against your expectations?
No Answer Given
5. 
Please give us your comments on the transport included in your package.
No Answer Given
6. 
Please comment on any professional guiding included in your package?
No Answer Given
7. 
How do you rate the usefulness and standard of information in the Info-Pack?
No Answer Given
General Comments
8. 
Would you consider travelling to Japan again?
No Answer Given
9. 
Would you travel again with InsideJapan Tours?
No Answer Given
Review submitted: 20th Aug 2014 at 17:36
InsideJapan Tours says:
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Stephen Broome - Independent Travel, Aug 2014  
Overall Satisfaction
Star Rating
Excellent
1. 
How would you describe your overall level of satisfaction with us as your tour operator?
Excellent Customer Rating
Japan was Brilliant, Claire was fantastic and helped us every step of the way, will recommend to all.
2. 
Consultant name and satisfaction rating:
Claire Brothers - Superb Service, Extremely Satisfied Customer Rating
Brilliant, Claire was fantastic and helped us every step of the way, will recommend to all.
3. 
How would you rate your package in terms of value for money?
Excellent
4. 
How would you rate the accommodation against your expectations?
Exceeded my expectations
5. 
Please give us your comments on the transport included in your package.
No Answer Given
6. 
Please comment on any professional guiding included in your package?
N/A
7. 
How do you rate the usefulness and standard of information in the Info-Pack?
Excellent
General Comments
Best Holiday of our life!! Thsnk you so much for a great holiday.
8. 
Would you consider travelling to Japan again?
Yes
9. 
Would you travel again with InsideJapan Tours?
Yes
Brilliantly set up, everything was covered, had the best of our lives and at a very good price, blows all other competition out the water.
Review submitted: 20th Aug 2014 at 17:36
InsideJapan Tours says:
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Jennifer Fynn - Best of Japan, Jul 2014  
Overall Satisfaction
Star Rating
Excellent
1. 
How would you describe your overall level of satisfaction with us as your tour operator?
Excellent Customer Rating
The service from InsideJapan was truly excellent at all stages of the booking process and beyond. Our trip was unforgettable and really couldnt have been better.
2. 
Consultant name and satisfaction rating:
Vivienne Boyack - Superb Service, Extremely Satisfied Customer Rating
Vivienne was extremely helpful, informative, efficient and friendly.
3. 
How would you rate your package in terms of value for money?
Excellent
4. 
How would you rate the accommodation against your expectations?
Exceeded my expectations
All excellent - triple room in Takayama a little too small as mentioned
5. 
Please give us your comments on the transport included in your package.
Unbelievably efficient, right from airport shuttle service through to, of course, bullet trains. The suggested train times in the personal guide were extremely helpful.
6. 
Please comment on any professional guiding included in your package?
The service provided by both guides (Masa in Tokyo, and Shihoko in Kyoto) exceeded our expectations, both being extremely knowledgeable, friendly and more than happy to go anywhere we suggested. Those two days really enhanced the trip to a much greater extent than we expected. It was very nice that they were both happy to chat freely about life in Japan generally.
7. 
How do you rate the usefulness and standard of information in the Info-Pack?
Excellent
General Comments
Staying in the traditional inns was great fun and a nice contrast in between the modern hotels, making the holiday really special. Having evening meals provided at the inns played a large in that. We were really taken aback by how friendly and helpful the Japanese people were, without exception it seemed - that is one memory that will stay with me in particular.
8. 
Would you consider travelling to Japan again?
Yes
9. 
Would you travel again with InsideJapan Tours?
Yes
The service provided by InsideJapan could not have been bettered, and the resulting trip unforgettable.
Review submitted: 20th Aug 2014 at 17:36
InsideJapan Tours says:
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Kirsten Soennichsen - Independent Travel, Aug 2014  
Overall Satisfaction
Star Rating
Excellent
1. 
How would you describe your overall level of satisfaction with us as your tour operator?
Excellent Customer Rating
Because you took care of all the travel and accomodation arrangements and provided us with a lot of useful materials, we felt that we didnt have to worry about these details and/or the language barrier, thus giving us more time to really enjoy our holiday in Japan.
2. 
Consultant name and satisfaction rating:
Katharina Held - Superb Service, Extremely Satisfied Customer Rating
very friendly, excellent understanding of our needs, making calls at appropriate times, checking on us while in Japan.
3. 
How would you rate your package in terms of value for money?
Excellent
4. 
How would you rate the accommodation against your expectations?
Met my expectations
we loved the ryokan in Hakone!
5. 
Please give us your comments on the transport included in your package.
excellent ...l the Manaca card worked really well, not only in Tokio, but also in Kyoto... we were very impressed with the package waiting for us at our first hotel, wiith all the tickets clearly labeled and clipped together.
6. 
Please comment on any professional guiding included in your package?
No Answer Given
7. 
How do you rate the usefulness and standard of information in the Info-Pack?
Excellent
General Comments
We ventured into yakitori alley in Tokio and had a great meal and evening there and also tried two different ramen restaurants. the sunshine cafe in kyoto had great food, especially the tofu was delicious. Overall, while we liked most of the food, we found that the meat contains more fat than we are used to. One thing I noticed was the lack of fresh, i.e. unprocessed vegetables and fruits and that was one thing I started craving after a couple of days. When we went to a market, We were surprised to see how expensive fresh fruits and veggies are in Japan.
8. 
Would you consider travelling to Japan again?
Yes
9. 
Would you travel again with InsideJapan Tours?
Maybe
Having been to Japan once with your able help, I feel much more confident trying to make my own arrangements, however, I might want save myself some time and use you services again.
Review submitted: 20th Aug 2014 at 17:36
InsideJapan Tours says:
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Kirsten Soennichsen - Golden Route, Aug 2014  
Overall Satisfaction
Star Rating
Excellent
1. 
How would you describe your overall level of satisfaction with us as your tour operator?
Excellent Customer Rating
Because you took care of all the travel and accomodation arrangements and provided us with a lot of useful materials, we felt that we didnt have to worry about these details and/or the language barrier, thus giving us more time to really enjoy our holiday in Japan.
2. 
Consultant name and satisfaction rating:
Katharina Held - Superb Service, Extremely Satisfied Customer Rating
very friendly, excellent understanding of our needs, making calls at appropriate times, checking on us while in Japan.
3. 
How would you rate your package in terms of value for money?
Excellent
4. 
How would you rate the accommodation against your expectations?
Met my expectations
we loved the ryokan in Hakone!
5. 
Please give us your comments on the transport included in your package.
excellent ...l the Manaca card worked really well, not only in Tokio, but also in Kyoto... we were very impressed with the package waiting for us at our first hotel, wiith all the tickets clearly labeled and clipped together.
6. 
Please comment on any professional guiding included in your package?
No Answer Given
7. 
How do you rate the usefulness and standard of information in the Info-Pack?
Excellent
General Comments
We ventured into yakitori alley in Tokio and had a great meal and evening there and also tried two different ramen restaurants. the sunshine cafe in kyoto had great food, especially the tofu was delicious. Overall, while we liked most of the food, we found that the meat contains more fat than we are used to. One thing I noticed was the lack of fresh, i.e. unprocessed vegetables and fruits and that was one thing I started craving after a couple of days. When we went to a market, We were surprised to see how expensive fresh fruits and veggies are in Japan.
8. 
Would you consider travelling to Japan again?
Yes
9. 
Would you travel again with InsideJapan Tours?
Maybe
Having been to Japan once with your able help, I feel much more confident trying to make my own arrangements, however, I might want save myself some time and use you services again.
Review submitted: 20th Aug 2014 at 17:36
InsideJapan Tours says:
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Louise Marston - Independent Travel, Jul 2014  
Overall Satisfaction
Star Rating
Excellent
1. 
How would you describe your overall level of satisfaction with us as your tour operator?
Excellent Customer Rating
2. 
Consultant name and satisfaction rating:
Jocelyn Knightly Brown - Superb Service, Extremely Satisfied Customer Rating
3. 
How would you rate your package in terms of value for money?
Excellent
4. 
How would you rate the accommodation against your expectations?
Met my expectations
Sun Palace was very dated and in need of a refurb. Although they were doing the public areas, the bedrooms could do with a makeover too.
5. 
Please give us your comments on the transport included in your package.
No Answer Given
6. 
Please comment on any professional guiding included in your package?
No Answer Given
7. 
How do you rate the usefulness and standard of information in the Info-Pack?
Good
General Comments
8. 
Would you consider travelling to Japan again?
Yes
9. 
Would you travel again with InsideJapan Tours?
Yes
Review submitted: 20th Aug 2014 at 17:36
InsideJapan Tours says:
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Lindsay Herrington - Independent Travel, Jul 2014  
Overall Satisfaction
Star Rating
Excellent
1. 
How would you describe your overall level of satisfaction with us as your tour operator?
Excellent Customer Rating
Don,t think it could have been better!
2. 
Consultant name and satisfaction rating:
Vivienne Boyack - Superb Service, Extremely Satisfied Customer Rating
Vivienne was very patient with all our queries ,very prompt in replying to E mails .very easy to talk to .Plenty of useful suggestions .
3. 
How would you rate your package in terms of value for money?
Excellent
4. 
How would you rate the accommodation against your expectations?
Exceeded my expectations
See the comment regarding sleeping mats in traditional inns . The hotel in Takayama which was a hybrid japanese- European was particularly good ( the beds were very comftable and the traditional hot baths on the roof lovely ) we also loved the inn on Miyajima ,the food was lovely and the owner equally so ( but the mats were no more comftable !)
5. 
Please give us your comments on the transport included in your package.
All the transport was excellent . I was bowled over by the excellence of japanese public transport and the ease of using it as place names are translated into English script in most instances . The hire car experience was much easier than we thought it would be with the help of the English sat nav .
6. 
Please comment on any professional guiding included in your package?
Both guides in Tokyo and Kyoto was very good and helpful .
7. 
How do you rate the usefulness and standard of information in the Info-Pack?
Excellent
General Comments
We found the food a challenge to start with but by the end of 2 weeks we had become quite accustomed to know what to look for on the menus . We mostly made our own picnic lunches buying from the numerous small supermarkets . If anyone is tempted to walk down the mountain on Miyajima from the cable car ,be warned it,s all steps and very hard work !!
8. 
Would you consider travelling to Japan again?
Yes
9. 
Would you travel again with InsideJapan Tours?
Yes
The service was excellent ,it was very good value and there were no hiccups
Review submitted: 20th Aug 2014 at 17:36
InsideJapan Tours says:
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These reviews are the subjective opinion of InsideJapan Tours' customers and not of the Company. Reviews are not pre-moderated by InsideJapan Tours prior to publication but any reviews that are found to contain any offensive language, any potentially libellous content or any abusive comments with be removed. All reviews are published in an unedited form which means there may be spelling mistakes and other inaccuracies. If you have any questions regarding the content of any review please contact us.
Inside Japan Tours - Independent British Travel Awards 2011 - Best Tour Operator To East and Central Asia
The Guardian, The Observer - Travel Awards 2010 Winner - Best tour operator (small)
Inside Japan Tours - Silver at the British Travel Awards 2009