What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 1162 reviews submitted in the last 3 years
Alexandra (Japan) -
Independent Travel, Feb 2024
This is my second time using inside Japan travel and the service and quality has dropped significantly. ...
Raji (United Kingdom) -
Independent Travel, Feb 2024
Natasha was very good to accommodate all our requests. Good hotel choices. Excellent transport options. The portable Wi-Fi...
Tricia (United Kingdom) -
Independent Travel, Feb 2024
The level of support received from initial conversations about what I wanted from the trip through to the...
Ellen (United States) -
Independent Travel, Feb 2024
As always, the service provided by Amy Tadehara was thorough, timely, and thoughtful and ensured my thoroughly enjoyable...
Mirielle (Australia) -
Independent Travel, Feb 2024
Always available with answers to any of our questions. Great information for each of the cities and...
Leslie (United States) -
Independent Travel, Feb 2024
Everything was so well organized and explained. They made independent travel easy so we could focus on enjoying...
Melissa (United Kingdom) -
Winter Highlights, Jan 2024
Good timely communication and documentation in advance of the trip.