Customer reviews
The most important thing we can do to improve our service is listen to what our customers have to say and now you can read their comments unedited on our web-site.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about the InsideJapan Tours' service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing?
12 month average ratings
12 month average ratings
Overall Satisfaction
|
Answered YES to using InsideJapan again * 97% | |
|
Tour Leaders
|
Travel Consultants
|
* % calculated from respondents who answered the question "Would you travel again with InsideJapan Tours?"
Client Picture Gallery
| Latest Reviews - Read what our travellers say |
| ||||||
| Group Tour Reviews Tailored Trip Reviews |
 Prev 10 | Next 10
Or go to page: 2 | 3 | 4 | 5 | 6 |
|
| Ellen Ezaki - Independent Travel, Apr 2013 |
Overall Satisfaction
Excellent
|
1.
How would you describe your overall level of satisfaction with us as your tour operator?
Excellent and we have really no complains because everything was well organized. We had a fabulous trip because everything was so well planned from hotel locations to having all the information on trains, buses and etc.
2.
Consultant name and satisfaction rating:
Mat was the BEST because he was knowledgeable of all places we wanted to visit in Japan, he was responsive and very patient with all our inquries and concerns. I have never been as pleased with any other travel consultant as I have with Mat.
3.
How would you rate your package in terms of value for money?
4.
How would you rate the accommodation against your expectations?
The hotels in all the cities were great with great locations and wonderful breakfast. The only place we would not go back and stay is Minshuku Souousuke in Takayama. Even their dinner was the most disappointing meal of our whole trip.
5.
Please give us your comments on the transport included in your package.
great.
6.
Please comment on any professional guiding included in your package?
We had 4 hour private tour in Tokyo and that was below average. Our Kyoto 4 hour tour was excellent and that we enjoyed.
7.
How do you rate the usefulness and standard of information in the Info-Pack?
General Comments
8.
Would you consider travelling to Japan again?
9.
Would you travel again with InsideJapan Tours?
We would use InsideJapan Tours because it was well worth having everything organized for us.
Review submitted: 05th May 2013 at 17:29
InsideJapan Tours says:
Hi Ellen! Great to read your feedback and see what a wonderful time you had in Japan. I know there were a few last minute changes so I am very glad that all worked out well in the end.
I am sorry to read about the Minshuku Sousuke and that you were disappointed with the dinner. I shall look into this and see what they have been serving. (Mat).
I am sorry to read about the Minshuku Sousuke and that you were disappointed with the dinner. I shall look into this and see what they have been serving. (Mat).
Did you find this review useful?
1 out of 1 have found this review helpful
1 out of 1 have found this review helpful
Share this review
| Erica Futcher - Spring Elegance, Mar 2013 |
Overall Satisfaction
Excellent
|
1.
How would you describe your overall level of satisfaction with us as your tour operator?
Pleasant suprise to deal with a company who treats you like a person rather than a booking with a great follow up service.
2.
Tour Leader name and satisfaction rating:
Richard was relaxed yet professional adapting to the group as a collective but treating people as individuals also. He certainly added to the holiday experience.
3.
Consultant name and satisfaction rating:
Karen was thorough, interested and professional. i have food allergies and was pleased with the way this information was gathered and acted upon with a minimum of fuss.
4.
How would you rate your package in terms of value for money?
5.
How would you rate the accommodation against your expectations?
6.
Please give us your comments on the transport included in your package.
I enjoyed using the variation of transport included in the tour.
7.
Please tell us your thoughts on the meals included during your tour.
I can't say that i liked everything but tried everything. Had no need to supplement any meals that were provided.
8.
How do you rate the usefulness and standard of information in the Info-Pack?
General Comments
A variation of types of food was provided in the meals allowing the oppurtunity to try a wide variety of dishes. some enjoyed and some less so!
9.
Would you consider travelling to Japan again?
10.
Would you travel again with InsideJapan Tours?
Review submitted: 04th May 2013 at 17:29
InsideJapan Tours says:
Hi Erica,
Thanks for your feedback!
Great to hear you had such a good time. There are certainly lots of interesting dishes to try!
Hope we can send you to Vietnam next year:)
Karen
Thanks for your feedback!
Great to hear you had such a good time. There are certainly lots of interesting dishes to try!
Hope we can send you to Vietnam next year:)
Karen
Did you find this review useful?
1 out of 2 have found this review helpful
1 out of 2 have found this review helpful
Share this review
| Erica Futcher - Spring Elegance, Mar 2013 |
Overall Satisfaction
Excellent
|
1.
How would you describe your overall level of satisfaction with us as your tour operator?
Pleasant suprise to deal with a company who treats you like a person rather than a booking with a great follow up service.
2.
Tour Leader name and satisfaction rating:
Richard was relaxed yet professional adapting to the group as a collective but treating people as individuals also. He certainly added to the holiday experience.
3.
Consultant name and satisfaction rating:
Karen was thorough, interested and professional. i have food allergies and was pleased with the way this information was gathered and acted upon with a minimum of fuss.
4.
How would you rate your package in terms of value for money?
5.
How would you rate the accommodation against your expectations?
6.
Please give us your comments on the transport included in your package.
No Answer Given
7.
Please tell us your thoughts on the meals included during your tour.
No Answer Given
8.
How do you rate the usefulness and standard of information in the Info-Pack?
General Comments
9.
Would you consider travelling to Japan again?
10.
Would you travel again with InsideJapan Tours?
Review submitted: 04th May 2013 at 17:29
InsideJapan Tours says:
Did you find this review useful?
2 out of 2 have found this review helpful
2 out of 2 have found this review helpful
Share this review
| Joanna Cox - Tokaido Trail, Mar 2013 |
Overall Satisfaction
Excellent
|
1.
How would you describe your overall level of satisfaction with us as your tour operator?
Great
2.
Tour Leader name and satisfaction rating:
3.
Consultant name and satisfaction rating:
4.
How would you rate your package in terms of value for money?
5.
How would you rate the accommodation against your expectations?
6.
Please give us your comments on the transport included in your package.
No Answer Given
7.
Please tell us your thoughts on the meals included during your tour.
No Answer Given
8.
How do you rate the usefulness and standard of information in the Info-Pack?
General Comments
9.
Would you consider travelling to Japan again?
10.
Would you travel again with InsideJapan Tours?
Review submitted: 04th May 2013 at 17:29
InsideJapan Tours says:
Joanna, thank you for your comments. I am glad you had such a great tour. Our Tokkaido Trail Small Group Tour is a great introduction to Japan. I look forward to welcoming you back to Japan again soon. Nathaniel
Did you find this review useful?
Share this review
| Else Mcmichael - Spring Elegance, Mar 2013 |
Overall Satisfaction
Excellent
|
1.
How would you describe your overall level of satisfaction with us as your tour operator?
on the whole I was very pleased It would have been good to have had a map of Japan in the final documentation and then we good visualise where we were going but Richard has said that he would ask you to send me one on my return to UK so I await it!!!!
2.
Tour Leader name and satisfaction rating:
Richard was excellent especially as he had a group of very varied physical abilities(I think that they should have been made aware that it was a fairly strenuous trip involving a fair bit of walking)
3.
Consultant name and satisfaction rating:
always helpful when I phoned with any queries
4.
How would you rate your package in terms of value for money?
5.
How would you rate the accommodation against your expectations?
all hotel staff very helpful and excellent facilities good to have the different types of accomadationenjoyed the Turtle annexe in Nikko as an ordinary B&B with local poeple
6.
Please give us your comments on the transport included in your package.
good again got a much better insight into Japan using the trains rather than being ferried around in coaches but this is where the less able travellers found it hardest in keeping up with the group and where Richard was so good in assessing the extra time needed to get everyone to the trains on time
7.
Please tell us your thoughts on the meals included during your tour.
I think these were excellent as we could taste the banquet as well as the'pub' scene with locals also Richard was most helpful in indicating where we could go for the specific food we wanted to sample
8.
How do you rate the usefulness and standard of information in the Info-Pack?
General Comments
It was an amazing trip I was so impressed by the courtesy and help given by the ordinary folk As silver haird folk I never had ti stand in trains etc a wonderful experience and the help bu fellow clients in restuarants -letting us taste their strange foods and encouraging us to join in their celebrations!!
9.
Would you consider travelling to Japan again?
10.
Would you travel again with InsideJapan Tours?
there are still so many places in the world that I haven't visited that I cannot afford the time to revisit however much I may have enjoyed my visit My sights are set on South America as I have done Aisia and far East fairly well now!!
Review submitted: 04th May 2013 at 17:29
InsideJapan Tours says:
Thanks for your feedback, Else. Sounds like you had a great time and really got to experience Japan! I sent a map in the post yesterday so it should be with you soon if not already.
- Karen (On behalf of David)
- Karen (On behalf of David)
Did you find this review useful?
Share this review
| Jill Declercq - Japan Unmasked, Apr 2013 |
Overall Satisfaction
Excellent
|
1.
How would you describe your overall level of satisfaction with us as your tour operator?
My experience was positive. Only hiccup was the instruction on how to reach Damon on our arrival at Narita. Information counters were not open and the lack of any mention of Damon on the schedule caused confusion to all group members I spoke with.
2.
Tour Leader name and satisfaction rating:
Andrew was an upbeat and competent leader with nothing too much trouble for him.
3.
Consultant name and satisfaction rating:
Nathaniel did a splendid job of selling me the tour. I felt we got what we booked for.
4.
How would you rate your package in terms of value for money?
5.
How would you rate the accommodation against your expectations?
I feel we got what was promised.
6.
Please give us your comments on the transport included in your package.
I was totally happy with the use of trains and the inclusion of Jr rail passport as well as Pasmo cards.
7.
Please tell us your thoughts on the meals included during your tour.
Breakfast was included and one ryakon dinner. I like Japanese food but was not ready for same at breakfast time. On occasions when I joined Andrew for dinners, despite the fact he was trying to be helpful in ordering for us, I would have preferred more time to order my own preferred meal.
8.
How do you rate the usefulness and standard of information in the Info-Pack?
General Comments
Although quite willing to experience Japanese food, I would prefer western breakfast.
9.
Would you consider travelling to Japan again?
10.
Would you travel again with InsideJapan Tours?
I have nothing but praise for IJT and would consider other small group tours
Review submitted: 04th May 2013 at 17:29
InsideJapan Tours says:
Jill, thank you for your comments. I am glad you had such a good time. We will look into our arrival instructions to make sure they are more clear. Andrew, like all of our tour leaders, are great and they really add a lot to each tour. I hope to welcome you to Japan again. Nathaniel
Did you find this review useful?
3 out of 5 have found this review helpful
3 out of 5 have found this review helpful
Share this review
| Eleanor Feldman - Spring Elegance, Apr 2013 |
Overall Satisfaction
Good
|
1.
How would you describe your overall level of satisfaction with us as your tour operator?
Efficient. Friendly. Helpful.
2.
Tour Leader name and satisfaction rating:
Very relaxed and friendly. Well organised and flexible.
3.
Consultant name and satisfaction rating:
4.
How would you rate your package in terms of value for money?
5.
How would you rate the accommodation against your expectations?
Particularly liked the Fujiya.
6.
Please give us your comments on the transport included in your package.
Trains were great
7.
Please tell us your thoughts on the meals included during your tour.
Have to say raw fish not for me. Wagyu beef was best experience....
8.
How do you rate the usefulness and standard of information in the Info-Pack?
General Comments
I think you should make sure non vegetarian clients are given the opportunity to eat. Wagyu beef as it is not readily available outside Japan.
9.
Would you consider travelling to Japan again?
10.
Would you travel again with InsideJapan Tours?
I probably wouldn't need a guided tour again and would want to focus on Japanese design after I have done some research.
Review submitted: 03rd May 2013 at 17:29
InsideJapan Tours says:
Welcome home, Eleanor! Many thanks for your feedback. I am very pleased to hear that you enjoed our Spring Elegance tour.
I am a big fan of
- Ben (on behalf of David)
Did you find this review useful?
1 out of 2 have found this review helpful
1 out of 2 have found this review helpful
Share this review
| Mike Astill - Japan Enchantment, Apr 2013 |
Overall Satisfaction
Excellent
|
1.
How would you describe your overall level of satisfaction with us as your tour operator?
The service from InsideJapan was uniformly excellent - from concise answers to e-mailed questions prior to the tour, to the frankly astonishing breadth of knowledge our guide Tyler had on Japan, its people and their rich culture.
2.
Tour Leader name and satisfaction rating:
3.
Consultant name and satisfaction rating:
4.
How would you rate your package in terms of value for money?
5.
How would you rate the accommodation against your expectations?
The tour housed us in a succession of luxury hotels, in particular the Hotel Nikko Kanazawa and the Hyatt Regency Hakone. Having been spoiled up to that point, getting a low floor with no view in the Kyoto Granvia was a slight disappointment, but being inside the amazing station complex more than made up for that.
6.
Please give us your comments on the transport included in your package.
The transport laid on during the tour was always excellent. When our guide was unable to meet me at the airport, I was immediately offered a private car to the hotel. On a number of occasions, squadrons of taxis were summoned to ferry us to dinner or between locations. The public transport in Japan was exceptionally punctual and clean, although frequently crowded - a rollercoaster of a bus ride in Hakone isn't my fondest memory of the trip, but certainly added colour.
7.
Please tell us your thoughts on the meals included during your tour.
The tour offered a range of included dining experiences, from traditional Japanese meals in the Nikko ryokan to exceptional
French cuisine in Karuizawa. On the days without included meals, Tyler always had recommendations for places to eat, and frequently arranged bookings and escorted us to and from the restaurants.
8.
How do you rate the usefulness and standard of information in the Info-Pack?
General Comments
The local guides were very pleasant and knowledgable. However, the trip to the Kenrokuen gardens in Kanawzawa started to resemble a frog-marched school trip. An option to separate and meet up later would have been welcome, but I got the feeling suggesting this would have made our erstwhile guide's head explode.
9.
Would you consider travelling to Japan again?
10.
Would you travel again with InsideJapan Tours?
While I picked Japan Enchantment, presumably your flagship tour, there are a good mix of interesting tours available on your website, Winter Highlights etc, that I will definitely consider in the future. I would probably be interested in other Superior tours like Enchantment, with different itineraries.
Review submitted: 03rd May 2013 at 17:29
InsideJapan Tours says:
Welcome home, Mike! Glad you had such a good time in Japan on our Japan Enchantment small group tour with our highly experienced tour leader, Tyler. We definitely have a lot to learn from the public transport network in Japan! Sounds like you had some wonderful meals both included in the tour and arranged with help from your tour leader. We appreciate your comments on the Kenrokuen tour and will definitely look into hat. Many thanks for your feedback!
Vivienne
Did you find this review useful?
0 out of 1 have found this review helpful
0 out of 1 have found this review helpful
Share this review
| Jane Dominey - Golden Route, Apr 2013 |
Overall Satisfaction
Excellent
|
1.
How would you describe your overall level of satisfaction with us as your tour operator?
Very pleased with the arrangements you made and the information you provided
2.
Consultant name and satisfaction rating:
Prompt, helpful and specific advice both when we were considering options and after we'd booked
3.
How would you rate your package in terms of value for money?
4.
How would you rate the accommodation against your expectations?
5.
Please give us your comments on the transport included in your package.
Very pleased with the arrangements. The info about train times and numbers was so useful for making reservations. It would have been good to know that our PASMO cards would work on the Kyoto underground - but we did discover this for ourselves!
6.
Please comment on any professional guiding included in your package?
Happy with the knowledge and suggestions of the guide. A full day was probably about an hour too long for the family!
7.
How do you rate the usefulness and standard of information in the Info-Pack?
General Comments
Enjoyed the food - the suggestions for eating out in the Infopack were helpful
8.
Would you consider travelling to Japan again?
9.
Would you travel again with InsideJapan Tours?
I think we would be very likely to use IJT again - unless we went only to visit work colleagues/friends in Tokyo
Review submitted: 03rd May 2013 at 17:29
InsideJapan Tours says:
Welcome home, Jane! Many thanks for your feedback. I am very pleased to hear that you enjoed our Golden Route self guided adventure!
It's good to hear that you enjoyed the food. In my opinion, it's one of the best things about Japan! I'm glad to hear that the info pack was useful in this regard.
We will make sure that the information about the PASMO cards is clear - we don't want people buying seperate tickets when they don't need to! Thank you for your comment.
- Ben (on behalf of Maddy)
Did you find this review useful?
Share this review
| Sylvie Fournier - Independent Travel, Apr 2013 |
Overall Satisfaction
Excellent
|
1.
How would you describe your overall level of satisfaction with us as your tour operator?
Very comprehensive service with detailed and tailored itinerary
2.
Consultant name and satisfaction rating:
Very polite and knowledgeable about Japan.
3.
How would you rate your package in terms of value for money?
4.
How would you rate the accommodation against your expectations?
5.
Please give us your comments on the transport included in your package.
No Answer Given
6.
Please comment on any professional guiding included in your package?
No Answer Given
7.
How do you rate the usefulness and standard of information in the Info-Pack?
General Comments
8.
Would you consider travelling to Japan again?
9.
Would you travel again with InsideJapan Tours?
Review submitted: 03rd May 2013 at 17:29
InsideJapan Tours says:
Welcome home Sylvie, glad you enjoyed Japan!
Sylvie travelled on our 2-week Best of Japan self-guided trip, in April, a fantastic time to be in Japan for the best of the famous cherry blossom!
Sylvie travelled on our 2-week Best of Japan self-guided trip, in April, a fantastic time to be in Japan for the best of the famous cherry blossom!
Did you find this review useful?
Share this review
-
Click on a region above to expand
Order a
Living the dream -
11/03/2013
IJT launch IVT - 01/03/2013
Free tickets for the Destinations Travel Show 2013 - 14/01/2013
Show all stories >>
IJT launch IVT - 01/03/2013
Free tickets for the Destinations Travel Show 2013 - 14/01/2013
Show all stories >>
-2010.jpg "The Guardian, The Observer - Travel Awards 2010 Winner - Best tour operator (small)")
.jpg "Inside Japan Tours - Silver at the British Travel Awards 2009")
© InsideAsia Tours Ltd. 2013